When an order can be cancelled
Orders may be cancelled before merchandise has been prepared for pickup. Once an order-ready confirmation has been sent, cancellation eligibility depends on the product type and its condition.
When an order becomes final
An order becomes final once the customer has collected the merchandise and departed the office, subject to the inspection allowance below.
Eligible returns
Returns may be considered when the product is unused, in original packaging and within the return window published by CTC Solutions.
Condition of returned merchandise
- Item must be unused and in original packaging.
- All included pieces of a bundle must be returned together.
- Opened, used, damaged or customized items are not eligible unless disclosed at pickup.
Inspection requirements
Customers are encouraged to inspect merchandise during pickup. Concerns identified at that time will be addressed on the spot whenever possible.
Refund method and timing
Approved refunds are issued to the original payment method within a timeframe that will be set by the administrator before launch.
Non-refundable items
Any non-refundable items must be lawful, clearly disclosed on the product page prior to purchase, and consistent with Georgia and federal consumer-protection law. Not every purchase is automatically non-refundable.
How to submit a request
Call 470-437-4573 or use the contact form to start a cancellation, return or refund request.
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